Shipping & Returns

Returns & Exchanges

Due to the nature of our product (i.e. no one wants to buy a mask that someone else has already tried on), refunds and exchange requests are evaluated on a case by case basis. That said, creating an exceptional customer experience is what UnMask is all about.  Here, good enough - isn’t.  We pride ourselves in addressing our customer’s needs quickly and on a personal level. You can buy an UnMask with confidence knowing we’re dedicated to our customer’s experience.

Shipping

Standard shipping is flat rate. We offer free standard shipping on orders over $70 (order total computed after discounts and before tax). We also offer expedited shipping at an additional non-refundable cost.

Orders are typically processed and in the carrier’s possession within one business day.  Orders placed on Friday after 11:00am PST/PDT will be processed Monday.  You will receive an email with a tracking number once the carrier has scanned your package.  Please note, carriers do not scan packages upon pickup, typically these initial scans do not occur until they reach the carrier’s warehouse, thus it is not uncommon for tracking information to be delayed a few days from your order date. 

 

Please note, all carriers including UPS, Fedex, and USPS have suspended their service guarantees on delivery timeframes until further notice. Because this is beyond our control, we cannot offer shipping refunds for orders received outside of the expected timeframe.  We encourage you to order early and take advantage of the standard flat rate or free shipping when applicable.

We also proudly ship to military bases.  To ship to a military address, please follow the instructions below:
•  Address - Unit [Number] Box [Number]   you must use the word "Box" or it will not transfer correctly
•  City - Enter APO, FPO or DPO 
•  State - Enter AA, AE or AP
•  Zip - Enter Zip Code of your APO, FPO or DPO

 

Payment Terms

Unmask accepts most credit and debit cards. COD orders are not accepted. We reserve the right to refuse any order.